Sarah, it's obviously early days with me for this but I've been really quite impressed so far.
Before I invested, I rang their customer support for a chat about what to expect from them and how things would progress. They sounded professional, knowledgeable, matter of fact, and helpful in a non-pushy sort of a way. My investment money is apparently covered by the normal financial safeguards at all stages - both pre and post investment.
At every step I've had emails confirming progress. From my initial signing up for the Raisin service, through the receipt of my initial investment money, to them placing the funds in the particular ICICI product I chose, and then also confirmation they had received my launch bonus claim email.
My Raisin account allows me to view my investment on-line, or at least I think that is what it shows
If the whole things a scam then it's a very cleverly supported and disguised one. I must say that if I hadn't seen Raisin on MSE then there's no way I would have been comfortable going for this because I'd never heard of them before either. I assume that nice Mr L would have satisfied himself that they were legit.
At the moment I'm relaxed, but the first test will be if my £50 launch bonus arrives in the promised timeframe. The next (and real) test will be can I withdraw my matured funds after a year?
I'll keep you posted.
