Aqua Reward Credit Card

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planteria
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Re: Aqua Reward Credit Card

Postby planteria » Sun Feb 25, 2018 9:57 am

your claim should certainly be successful then. be clear and tough with them.

Sarah
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Re: Aqua Reward Credit Card

Postby Sarah » Fri Mar 16, 2018 4:01 pm

Claim declined! :evil:

planteria
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Re: Aqua Reward Credit Card

Postby planteria » Sun Mar 18, 2018 5:33 am

on what basis?

Sarah
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Re: Aqua Reward Credit Card

Postby Sarah » Sun Mar 18, 2018 10:19 am

They gave an unspecific copy-and-paste explanation as usual:

Unfortunately, they have declined your cashback, advising us that the terms and conditions of the offer weren't met. This could mean that a product not included in the cashback offer was purchased, that you did not meet the eligibility criteria, or that the specific terms and conditions as outlined on the retailer's page weren't met.

We were not provided with specific details about which terms and conditions you did not fulfil but we’d like to assure you that we have looked into this for you further, prior to contacting you today, as we like to do everything we can to obtain payment for you.


The published T&Cs are pretty basic:

Terms & conditions

Cashback is only available to new customers
Cashback will not be paid for renewals
Cashback will only be paid on successful applications via the Quidco link
Cashback is limited to one new application per Quidco account
Applicants must be aged 18 and over. The application is subject to status
Please also see the retailer’s standard terms and conditions for applications as listed on their site
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges

planteria
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Re: Aqua Reward Credit Card

Postby planteria » Sun Mar 18, 2018 8:19 pm

i would be replying clearly stating that you applied via the site, were successful, tracked as expected, you have the card, you are using the card.

they declined me.. perhaps because i have moved house twice in the last year and am now just getting back onto the electoral role. in fairness, i only applied for the cashback incentive.

Sarah
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Re: Aqua Reward Credit Card

Postby Sarah » Tue Mar 20, 2018 12:13 am

There's nothing more I can do with Quidco; already tried sending a message along those lines but they simply replied back with another copy-and-paste response that says to raise a claim if haven't done so, otherwise if a claim already made has been declined then it won't be investigated further. The system also won't accept another claim for the same transaction. No win here.

I shall look instead to my next Post Office credit card, which has been a good repeater so far. Minimum 6 months break between cards.

planteria
Posts: 286
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Re: Aqua Reward Credit Card

Postby planteria » Wed Mar 21, 2018 1:02 pm

it's not good Sarah, i would raise a complaint. i'll never know whether it would have tracked and paid out for me..


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